What Russians should keep in mind when using Telegram
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What Russians should keep in mind when using Telegram

The popular messaging app is not end-to-end encrypted — which makes its users vulnerable. Russians have turned to the popular hybrid messaging-forum app Telegram for news and conversations about the war in Ukraine that’s not the officially state-sanctioned version of events. But some of these … See all articles in Insights

8 surprising statistics on voice calling
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8 surprising statistics on voice calling

Communication is at the heart of all great teamwork. From your calendar packed full of video meetings to the emails you read every morning, you have … See all articles in Insights

6 contact center call deflection strategies
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6 contact center call deflection strategies

Highlights:• Call deflection can boost the customer experience when it’s done properly • The customer experience must be at the forefront when developing … See all articles in Insights

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Cloud communications for startups: Is it time to scale up?

Cloud communications and UCaaS for startups can seem daunting at first, but they can also be a real game changer. From supporting growth and team collaboration to helping you access the best talent anywhere in the world, the benefits abound.  But is there an optimal time or company size for scaling up to the cloud…