Report: 95% of employees say IT issues decrease workplace productivity and morale
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Report: 95% of employees say IT issues decrease workplace productivity and morale

If 2020 was the year enterprises experimented with remote and hybrid work, 2021 and 2022 saw these modes mature into permanent norms for millions of knowledge workers. For many enterprises, this was the start of the journey to digital employee experience (DEX). With this adaptation, 1E and Vanson … See all articles in Insights

7 Goals Your Business Can Achieve Through Digital Transformation
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7 Goals Your Business Can Achieve Through Digital Transformation

By adopting the power of modern technology and the internet, organizations can enhance their business processes and obtain better efficiencies. … See all articles in Insights

6 contact center call deflection strategies
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6 contact center call deflection strategies

Highlights:• Call deflection can boost the customer experience when it’s done properly • The customer experience must be at the forefront when developing … See all articles in Insights

5 benefits of developing a modern digital transformation strategy
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5 benefits of developing a modern digital transformation strategy

More business is conducted online than ever before, and there are significant benefits for companies that recognize the need to develop a modern … See all articles in Insights

5 benefits of developing a digital transformation strategy
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5 benefits of developing a digital transformation strategy

More business is conducted online than ever, and companies that recognize the need to develop a digital transformation strategy to meet Millennials … See all articles in Insights

Boost digital transformation with algorithmic business thinking | MIT Sloan
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Boost digital transformation with algorithmic business thinking | MIT Sloan

During more than 15 years working in telecommunications, MIT Sloan senior lecturer Paul McDonagh-Smithobserved a recurring issue: employees approached … See all articles in Insights

How to foster collaboration with the IT team for a successful zero trust implementation – Help Net Security
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How to foster collaboration with the IT team for a successful zero trust implementation – Help Net Security

The conversation surrounding deploying a zero trust strategy continues to gain importance following the announcement of President Biden’s recent … See all articles in Insights