How to elevate your digital self-service offerings
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How to elevate your digital self-service offerings

The speed of digital technology evolution has revolutionized the way today’s contact centers operate as well as the way customers interact with your … See all articles in Insights

Boost digital transformation with algorithmic business thinking | MIT Sloan
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Boost digital transformation with algorithmic business thinking | MIT Sloan

During more than 15 years working in telecommunications, MIT Sloan senior lecturer Paul McDonagh-Smithobserved a recurring issue: employees approached … See all articles in Insights