Understanding the Benefits of Digital Transformation
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Understanding the Benefits of Digital Transformation

Digital transformation is crucial for businesses across industries since it helps them compete and succeed. It involves the integration of technology … See all articles in Insights

How to elevate your digital self-service offerings
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How to elevate your digital self-service offerings

The speed of digital technology evolution has revolutionized the way today’s contact centers operate as well as the way customers interact with your … See all articles in Insights

The connected consumer: A look at the new retail journey
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The connected consumer: A look at the new retail journey

Highlights• The retail journey has changed dramatically over the past two years, with connected consumers looking for a fully integrated customer … See all articles in Insights

Where Can Digital Transformation Take You? Insights from 1,700 Leaders
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Where Can Digital Transformation Take You? Insights from 1,700 Leaders

This is the first of our three-part “Leading in the Digital Era” series. “Got a driver’s license? Good! Now, step into this Formula 1 racecar.” This … See all articles in Insights

The evolution of cloud contact centers
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The evolution of cloud contact centers

Highlights:• Today’s cloud contact systems are a significant upgrade from the call centers that preceded them. • The Cloud offers compelling advantages … See all articles in Insights

Customer Journey Map: Everything You Need To Know
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Customer Journey Map: Everything You Need To Know

Can you describe a customer’s experience with your brand or company? If you’ve never made a customer journey map, that description is probably lacking some valuable details. Creating a customer journey map will help you understand a customer’s experience before, during and after buying your product … See all articles in Insights

5 phone hacks for admins that make your small business look big
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5 phone hacks for admins that make your small business look big

At a glance: • Schedule call forwarding for business hours• Create custom, professional greetings for all phone lines• Integrate your softphone• Automatically … See all articles in Insights

6 contact center call deflection strategies
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6 contact center call deflection strategies

Highlights:• Call deflection can boost the customer experience when it’s done properly • The customer experience must be at the forefront when developing … See all articles in Insights

People are the key to successful digital transformation
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People are the key to successful digital transformation

Digital transformation – the adoption and integration of digital technologies across all areas of the business to fundamentally change and improve … See all articles in Insights

The customer experience bar has risen, so too must your digital experience
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The customer experience bar has risen, so too must your digital experience

But who bears responsibility for providing this CX? What will a ‘delightful’ customer experience look like and what will ensure this process is made … See all articles in Insights