4 Challenges of the SOC: How Decision Intelligence Can Help | eWEEK
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4 Challenges of the SOC: How Decision Intelligence Can Help | eWEEK

Networks and the valuable data they hold are under attack as never before. That’s bad timing for today’s digital organizations, as they continue to … See all articles in Insights

Predictions for 2022: Workplace, Tech, and ESG Points
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Predictions for 2022: Workplace, Tech, and ESG Points

If business leaders have the fortitude to act, this year is ripe with possibilities. To clarify, there is no workplace crystal ball. We have arrived at the time of year when we are nearly ready to start the second quarter. We have attempted to make sense of the last two years and how we have adapted … See all articles in Insights

How to elevate your digital self-service offerings
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How to elevate your digital self-service offerings

The speed of digital technology evolution has revolutionized the way today’s contact centers operate as well as the way customers interact with your … See all articles in Insights

The ambient intelligence decade
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The ambient intelligence decade

Technology zoomed ahead in 2020 and 2021, spurred in large part by the global pandemic. Companies embraced digital transformation and AI, driven by a need to connect remote workers, improve efficiency, and offer new online services. This surge of adoption has also added renewed focus on a variety … See all articles in Insights

It’s Time to Rethink Job Descriptions for the Digital Era
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It’s Time to Rethink Job Descriptions for the Digital Era

Job titles still reign supreme in the world of work. They embody a strict delegation of job responsibilities, govern individual assignments, and patrol boundaries between departments and colleagues. However, the rise of technology and digital transformation has led to a significant blurring of job … See all articles in Insights

How Artificial Intelligence Is Changing the Future of Digital Marketing?
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How Artificial Intelligence Is Changing the Future of Digital Marketing?

According to a survey conducted by PwC, 72% of business leaders use AI for their business advantage. The Digital marketing world has been restructured … See all articles in Insights

Boost digital transformation with algorithmic business thinking | MIT Sloan
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Boost digital transformation with algorithmic business thinking | MIT Sloan

During more than 15 years working in telecommunications, MIT Sloan senior lecturer Paul McDonagh-Smithobserved a recurring issue: employees approached … See all articles in Insights