What Russians should keep in mind when using Telegram
| | | | | | | | | | | | | | | | | | | | |

What Russians should keep in mind when using Telegram

The popular messaging app is not end-to-end encrypted — which makes its users vulnerable. Russians have turned to the popular hybrid messaging-forum app Telegram for news and conversations about the war in Ukraine that’s not the officially state-sanctioned version of events. But some of these … See all articles in Insights

8 surprising statistics on voice calling
| | | | | | | | | | | | | | | | | | | | | | |

8 surprising statistics on voice calling

Communication is at the heart of all great teamwork. From your calendar packed full of video meetings to the emails you read every morning, you have … See all articles in Insights

6 contact center call deflection strategies
| | | | | | | | | | | | | | | | | | | |

6 contact center call deflection strategies

Highlights:• Call deflection can boost the customer experience when it’s done properly • The customer experience must be at the forefront when developing … See all articles in Insights

Building Your Professional Brand With A Custom Email Address
| | | | | | | | | |

Building Your Professional Brand With A Custom Email Address

With a business email address, you truly can open doors for your brand. You can communicate openly to customers and clients, empower your sales team, and make customer service teams responsive to any inquiries. 

| | | | | | | | | | |

Cloud communications for startups: Is it time to scale up?

Cloud communications and UCaaS for startups can seem daunting at first, but they can also be a real game changer. From supporting growth and team collaboration to helping you access the best talent anywhere in the world, the benefits abound.  But is there an optimal time or company size for scaling up to the cloud…

How instant messaging tools are contributing to burnout
| | | | |

How instant messaging tools are contributing to burnout

One year into the pandemic, and workers are drowning in a sea of instant message ‘pings’ and video calls.  Collaboration tools such as Slack, Microsoft Teams and Zoom have been lifesavers for businesses, but they have also left people with less time to perform the actual job they are paid to do. Many employees feel…